Being an entrepreneur, your life is your business and your business is your life, so when both your reputation and livelihood are threatened by bad search results it can feel like everything is falling apart. It is important to remember that your business is not going to fall apart just because some disgruntled people try to attack you or your business. So take a deep breath and figure out how to rise above this unfortunate, but all too common, situation and you will find that a few simple steps and services like Searchcleanup.com can help remove negative news online.
Business owner Kizanzi Constable has gone through just such an attack on his business and reputation and has some very good advice on how to deal with and overcome a bad rap. First and foremost, this is an attack on your livelihood, this is your business, and this is what pays your bills, so resist the urge to say or do nothing but you cannot get angry and lash back emotionally for risk of looking unprofessional either. Instead you will want to respond with action, like providing you existing customers with assurances that their service will not suffer, you will not pull up shop on them, and even provide extra value that meets your customers’ needs. This is your way to counteract the bad with a lot of good, your customers will be reassured that despite any other unpleasantness, your focus is still on them and quality service. Speaking of which, never forget why you’re doing this in the first place.
The last piece of advice Mr. Constable had is to reach out for support. You must conduct yourself professionally but that doesn’t mean you must suffer this alone. Talk and plan your next steps out with those you trust. Make sure to include an online cleanup service, such as Searchcleanup.com, to help clean up online reputations. Bad press and reviews are a part of doing business, but you don’t have to take it lying down, there is help out there for you. Follow Search Cleanup on Twitter @search_cleanup to learn more.